TERMS AND CONDITIONS

By creating a new customer account with the Municipality of Central Manitoulin, you agree to the following terms and conditions:

The Terms and Conditions for Use of the Municipality of Central Manitoulin apply to all use of facilities and lands owned or operated by the Municipality of Central Manitoulin (the "Municipality"), regardless of whether the purchase of admission, rental , or other compensation for use of the Facility (such as participation in a sports league) is necessary. In consideration for the use of the Properties, the individual, group, or organization renting facilities or accessing programs and, when applicable, their members, employees, guests, participants, and agents (collectively, the "User"), agrees as follows.

·        The User shall only use Properties for the agreed upon purpose and shall notify the Municipality of any activities that would be outside of typical venue usage.

·        The User agrees to abide by all Municipality of Central Manitoulin rules and policies posted in the Properties and comply with any instructions from Municipal staff with regards to the use of such Properties.

·        The User Further Agrees:

·        Activities deemed unsafe, or behavior deemed inappropriate by the Municipality will be discontinued immediately and the User will surrender the premise upon demand of the Municipality.

·        Private commercial activity is prohibited within the Property, without prior approval. This includes but is not limited to personal training and other sales of goods and services. Violation of this rule may result in removal from the Property and repeated violations may result in revocation of the User’s rental fees without a refund.

·        To collect and remove all trash, litter, debris, etc. from the rental area assigned or used following each use.

·        Not to use any Property if there is a danger that the surface will be damaged by playing on or after bad weather or other conditions have affected the surface. Removal of snow is prohibited.

·        The Municipality reserves the right to employ security measures as the Municipality deems appropriate, at the User's expense.

·        The Municipality is not responsible for any belongings of people using the Property. Any personal property left on premises by the User shall, after a period of 14 days, be deemed abandoned and become the property of the Municipality. The Municipality shall not be liable for any loss or damage to such property.

·        Failure to comply with any of the requirements set forth in these Terms and Conditions may result in being prohibited from use of any Municipal Facilities or Properties in the future.

1. Account Creation

To create an account, you must provide accurate, current, and complete information during the registration process.

You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. For family accounts, only individuals residing in the household can be listed on your account.

2. Refund Policy

Programs 

All participant program cancellation requests must be received in writing a minimum of fourteen (14) days prior to the start of the program to receive a full refund.  Written cancelation requests between seven (7) and thirteen (13) days prior will be eligible for a fifty percent refund. No refunds will be given with less than seven (7) days’ notice.  Fees will not be prorated for registering after a program has begun.  Full refunds are issued if the Municipality of Central Manitoulin cancels a program. No refunds or credits are issued for individual missed classes. To request a cancellation, please email parksandrec@centralmanitoulin.ca.

NOTE: Cancellations by a participant due to weather are not subject to a refund.

Facility Reservations 

All reservation cancellations must be made by request to the Municipality of Central Manitoulin office in writing or in person by 4:30 pm at least fourteen (14) days prior to the scheduled event to receive a full refund.  Written cancelation requests between seven (7) and thirteen (13) days prior will be eligible for a fifty percent refund. No refunds will be given with less than seven (7) days’ notice. Full refunds are issued if the Municipality of Central Manitoulin cancels a reservation. To request a cancellation, please email parksandrec@centralmanitoulin.ca. 

NOTE: Cancellations by participants due to weather are not subject to a refund.

3. Non-Refundable Items

The following items are non-refundable:

Recreation Programs, such as individual missed yoga or exercise classes

Drop in Programs

Credit card service fees, if any

4.  Security and Safety

The User shall not allow any illegal substances to be consumed on Municipal property or in Municipal facilities.  Alcoholic beverages are not permitted on Municipal property unless the User has received prior Municipal consent and has provided the Municipality with a copy of their liquor licence prior to their booking as set out in their facility agreement. The User shall obey all applicable Provincial laws, rules, and regulations with regard to smoking, vaping and alcohol consumption on public property.

The User shall use only designated public parking areas, unless specifically authorized by the Municipality.

The User shall not alter, add, remove from, or improve the Facilities, without the prior written consent of the Municipality.

The User shall notify the Maintenance Department as soon as possible of any damage, vandalism, needed repairs and/or safety issues. If damage is the result of User's negligence or failure to comply with accepted operational rules and regulations, the User may be held responsible for reimbursing the Municipality for all or part of the repair costs to be deducted from the security deposit.

The User must enter and exit from the main entry points during normal hours of operation.

It is strictly prohibited to prop open doors, or use doors for entering and exiting, unless authorized or in an emergency situation.

If the User does not follow the rules or requirements of this these Terms and Conditions, the User may be subject to removal from the Property. If deemed necessary, the Municipality reserves the right to require a meeting with any violator prior to them being considered for reinstatement.

If a user’s representative has repeatedly violated any of the above requirements, they may not be allowed to return to any Municipal Recreation Property. Repeated violations of Terms and Conditions may result in termination of the User's rental agreement or other privileges to utilize Municipal facilities.

5. Photograph Policy

For promotional purposes, we may photograph our activities and participants. Photos may be used in flyers, brochures, our website, or on social media. If you do not wish to have your or your child's photo taken, please notify the office at the time of registration by emailing admin@centralmanitoulin.ca.

6. Non-Discrimination Policy

The Municipality of Central Manitoulin does not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, disability, or any other status protected by applicable federal, state or local law in the provision of services.  

7. Modification of Terms

The Municipality of Central Manitoulin reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of your account constitutes acceptance of any modified terms.

Effective Date: